It also explains your responsibilities as a resident. We have produced this document to outline the way we can work together to make sure your stay at Oxford is memorable for the right reasons.
Our mission
To provide a secure, sociable and supportive environment for graduates engaged in world class study.
Our values
- To treat all residents fairly and equally
- To listen to your feedback, suggestions and complaints
- To provide our services in a timely manner, or to agreed timescales
- To be open and transparent about our processes
- To consult you wherever possible, ensuring our services meet your needs
- To strive to continuously improve the way we provide our service
When you contact us we will:
- Answer 9 out of 10 telephone calls within 10 seconds
- Respond to 9 out of 10 emails within 3 working days
- See you in person at the time scheduled, or within 10 minutes if unscheduled
In return we ask all residents to:
- Adhere to the conditions set out in your tenancy agreement
- Treat our staff with courtesy and respect
- Show respect to your fellow residents and neighbours
- Accommodate requests for access in order to maintain the property
- Keep the property clean
